Important After the issue is resolved, you should delete the ResetDRM.exe tool to avoid running this tool mistakenly after you have fixed this issue. If the Windows Media DRM protected media plays successfully, the issue is resolved. Replay the downloaded media file that was used in step 1 to re-test Windows Media DRM and Zune DRM. Right-click ResetDRM.exe, and then click Run as administrator to reset the Windows Media DRM and Zune DRM systems. To download this file, visit the following Web site: After the following process is complete, you have to reacquire DRM licenses for your Windows 7-based computer.ĭownload the ResetDRM tool and save it to your desktop. The ResetDRM tool should only be used if all Windows Media DRM and Zune DRM content playback is nonfunctional. Important The ResetDRM tool deletes all existing Windows Media DRM licenses and Zune DRM licenses on your current installation of Windows 7. To use the ResetDRM tool, follow these steps: If you do not receive an error message, go to step 3 for Microsoft Customer Support Services. If you receive an error message about media usage rights when you try to play the media file, you must use the ResetDRM tool. Note If you are prompted to install a Windows Media Player component upgrade when you open the media file, click Upgrade. Open the downloaded file to play the media. This is to test Windows Media DRM and Zune DRM functionality and cannot resolve the issue. Note This Windows Media DRM protected media file is a media file that requires Windows DRM and Zune DRM to be fully functional in order to play. It supports almost every file format and can play DVDs and Blu-rays. To download a sample media file, visit the following Microsoft Web site: PowerDVD is the best video player for Windows 10/11 because it allows you to download, organize, stream, share, and play videos, music, photos, and more. To do this, follow these steps:ĭownload a sample media file and save it to your computer. Test whether Windows Media DRM and Zune DRM function correctly on your computer. If Windows Media DRM and Zune DRM do not function, use the ResetDRM tool to reset DRM systems. To resolve this issue, you must check the functionality of Windows Media DRM and Zune DRM. Windows Media DRM and Zune DRM systems are affected by this type of Windows 7 installation. This issue occurs because Windows 7 is preinstalled on a new computer by using image-based Windows deployment technology. The media file is Windows Media Digital Rights Management (DRM) protected or Zune DRM protected.Īdditionally, you cannot purchase or play new Windows Media DRM protected media files and Zune DRM protected media files on this computer. On a computer that is preconfigured with Windows 7, you cannot play a media file.
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